Support

Sandbox access & credentials

To request sandbox access and OAuth client-credentials (or an API key), contact your Retailaer integration team. You'll receive a client_id / client_secret pair, the sandbox base URL, and your DistributionChain participant ids.

Getting help

• Start here: Getting started and Core concepts.
• Per-message detail: the services reference — every message has a validated example and field model.
• Connection issues: Authentication & connection.
• Unexpected responses: Errors & acknowledgements.
• Source & issues: the retailaer-oms repository.

Reporting a docs problem

The reference pages, OpenAPI spec, and Postman collection are generated from @oms/ndc-24-4. If an example or field looks wrong, it's a generator/source issue — file it against the repository rather than editing the generated files (they're overwritten on every pnpm ndc:docs:generate).

Licensing

The underlying IATA NDC schemas are licensed by IATA. This site links to and summarizes them rather than redistributing the IATA specification documents; the schema license is retained in the repository at schemas/ndc/24.4/LICENSE.md.